Zoom CEO: The future of work is hybrid

The future of work will be a hybrid of office and remote working, according to Zoom CEO Eric Yuan. Yuan addressed Zoomtopia attendees during the …

The future of work will be a hybrid of office and remote working, according to Zoom CEO Eric Yuan.

Yuan addressed Zoomtopia attendees during the conference’s opening keynote, reflecting on what has been a standout year for the company.

Like many events this year, the company’s annual user conference was held virtually, with Yuan noting that a lot has changed since the first Zoomtopia:

“We have come a long way from our first Zoomtopia, from hundreds of attendees to tens of thousand attendees. From a physical event to a 100% virtual event. So much has changed.”

This year has seen Zoom go from simply a video conferencing app to a key aspect of remote working. It has seen its revenue grow by 355% in Q2.

Yuan noted that the company has experienced “incredible growth” in 2020:

“This year has been one of incredible growth. From more than three trillion annualised meeting minutes, 300 million daily meeting participants, Zoom is now 14th in the global Alexa website rankings, sixth in the US and earlier this year our IOS app was ranked number one for 68 consecutive days from March 16th to May 23rd.”

Yuan also shared some insight into how the company has handled the rapid growth in user numbers:

“The question that many are asking is how did we scale our business to handle more than 30 times the traffic and increase in all kinds of new use cases…looking back the most important element was our company’s culture and value. Zoom’s culture is summed up in two words. Deliver happiness….as a CEO my number one priority is to make sure our employees our happy. If our employees our happy then they can make our users and customers happy.”

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