As more organizations settle into remote working environments, collaborative tools and communication platforms become more instrumental to business teams.
Teleconferencing apps became overnight darlings of the work-from-home scene, instantly becoming ‘celebrities’ in the world of enterprise tech solutions. One application that received a significant boost in adoption rate more than the others is Zoom.
According to Zoom CEO Eric Yuan, his company saw a huge spike in users, going from about 10 million in December 2019 to over 200 million individuals per day by March 2020. Though it was an impressive feat, such a huge growth in its user-base also shined an unflattering spotlight in the apps security deficiencies and encryption shortcomings.
“We recognize that we have fallen short of the community’s — and our own — privacy and security expectations,” Yuan said in a blog post. “For that, I am deeply sorry, and I want to share what we are doing about it.”
Unfortunately, what seemed to shortsightedness in an program with a relatively small user pool soon revealed itself to be as a massive streak and series of information security lapses. Multiple organizations and government bodies ended up issuing a ban on the use of Zoom and began using other platforms that were more secure.
High-profile comments like those by New York’s Attorney General Letitia James certainly didn’t help. Questioning the apps core infrastructure, she added that she was “concerned that Zoom’s existing security practices might not be sufficient to adapt to the recent and sudden surge in both the volume and sensitivity of data being passed through its network.”