Embedding the right technology at the core of everything your organisation does helps you to deliver streamlined internal systems, processes and workflows and in turn improves efficiency and reduces costs. The MIW ensures that your organisation becomes agile, fast-moving, collaborative, data-driven and ‘fit-for-purpose’ in a digital age.
As of March 2020, many organisations have no option but to move to new agile, flexible, remote ways of working. Will coronavirus prove to be a game-changer in working practices?
On a positive note, evidence from our own research suggests that the MIW is becoming a strategic priority in 75% of organisations. However, significant progress still needs to be made before the MIW becomes a reality for most, with only 22% of respondents stating that they were making ‘good’ or ‘very good’ progress in becoming modern and intelligent – State of the Modern Intelligent Workplace 2020.
Based on our extensive experience in this area, we would offer the following advice to support your organisation on its MIW journey.
Be very clear on business goals, outcomes and benefits. Implemented effectively, a Modern Intelligent Workplace strategy can deliver real business improvements including enhanced productivity; lower costs; improved collaboration, knowledge sharing & staff engagement; deriving actionable insights from data; workflow automation; enhanced mobility, security & compliance; best-in-class IT infrastructure; improved customer experiences, satisfaction and loyalty. Agree on SMART objectives, KPIs and targets for each intended outcome.
The Technology Roadmap
Prioritise the key digital actions and initiatives your organisation should implement in becoming modern and intelligent, the core technologies and project methodologies to be used. Ensure full alignment with agreed business goals and objectives. Be agile in your approach to technology implementation with a heavy reliance on multi-functional teams.